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A customer walks into your business with a dog. Are you confident you and your employees can quickly assess if the dog is a legitimate service dog? Did you know this skill will limit risk to your business and customers?

Not all dogs wearing a vest or cape are legitimate service dogs protected under the Americans with Disabilities Act (ADA) and allowed to accompany their handler into any public place, including your business. Non-service dogs like emotional support and therapy dogs do not undergo the same rigorous training and can disrupt your business, injure customers and harm legitimate service dogs.

Our on-site and web-based trainings help you and your employees navigate the complexities of communicating appropriately with customers about their service and non-service dogs.

In our comprehensive training developed by Lynnette Berker, a 25+ year expert in the service dog industry, participants will walk away knowing:

• What a service dog is and what they legally can and cannot ask about the dog.
• How allowing non-service dogs into your business can put your employees, customers, and service dogs at risk.
• How permitting non-service dogs into your business can harm the integrity of legitimate service dogs that serve critical functions for their owners.
• The rights of your business around service dogs, and the professional, friendly way to turn away non-service dogs.

Imagine the comfort you’ll have knowing you and your employees are prepared with the right knowledge and language to properly and professionally handle the next customer that enters your business with a dog.